Fortune Credit Privacy Policy

1. Introduction

This Privacy Policy explains how Fortune Credit Limited (“Fortune Credit”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information obtained through the Fortune Credit Website and related services.

Fortune Credit is a financial services institution providing customized financial services including credit and financial literacy services to underserved populations.

By accessing or using our website, submitting an application, or contacting us through the website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, including:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Physical location
  • Identification details (when required for loan applications)

Financial and Application Information

When applying for a loan or financial service we may collect:

  • Loan product of interest
  • Employment or business information
  • Financial details necessary for credit assessment

Website Usage Information

We may automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website

3. How We Use Your Information

The information we collect may be used to:

  • Process loan or financial service applications
  • Communicate with you regarding services or inquiries
  • Provide customer support
  • Improve our website and services
  • Conduct internal analysis and reporting
  • Comply with legal and regulatory obligations

4. Sharing of Information

Fortune Credit does not sell personal data. However, we may share your information with:

  • Regulatory authorities when required by law
  • Credit reference bureaus for credit assessment
  • Financial partners or service providers assisting in service delivery
  • Technology providers who help operate our website and systems

All such parties are required to maintain confidentiality and protect your information.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, while we strive to protect your data, no method of internet transmission is completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve website functionality
  • Understand how visitors use our website
  • Enhance user experience

You may choose to disable cookies through your browser settings.

7. Your Data Protection Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal data where applicable
  • Object to certain uses of your personal data

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
Fortune Credit is not responsible for the privacy practices of external websites.

We encourage users to review the privacy policies of those websites.

9. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet regulatory requirements
  • Resolve disputes
  • Enforce agreements

10. Updates to This Privacy Policy

Fortune Credit may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Fortune Credit Limited

Address:
6th Floor, Marsabit Plaza
Ngong Road, Nairobi, Kenya

Phone: +254 114 943649
Email: info@fortunecredit.co.ke