Rachel Njonjo

An accomplished reliable, results-oriented and adaptable team-driven Banking, Finance and Customer Service professional with close to two decades of demonstrated expertise and experience in managing finance, accounts, risk and banking operations. Having worked in various positions at Co-operative Bank of Kenya, Family Bank of Kenya, Inquest Research & Consulting Ltd, Racheal is polished in Accounts Maintenance & Reconciliations, Loan disbursements, Risk Management, Customer Experience quality standards, Credit Analysis, Business Development, Portfolio Management, Enforcing internal policies and guidelines and industry standards,. Dedicated and highly motivated professional with sound knowledge of industry-specific regulations, data management and customer lifecycle management. Possesses an excellent track record of directing operations to achieve demanding goals and schedules, building and managing high-performing teams. Holds Bachelor of Arts in Economics and Business Studies from Kenyatta University with multiple certifications and trainings in leadership and management, customer service, Credit risk and other related fields.